I upgraded from a £5/m contract which ran 7th - 6th to a £22.99/m contract on 3rd December. My December bill charged me £25.36. Why is this please? I presumed a credit would show on my Jan statement but it didn’t.
bill query
Userlevel 4
+10
Hi there
Does the bill give you the dates for the periods as to which you’ve been charged.
When plan changes like that happen, the bill will often be pro-rata.
So it should highlight that you’ve maybe paid for a little longer of a term than usual (4 ½ weeks perhaps in this case).
You’d never be charged for 2 concurrent plans against one number though.
So the breakdown is as follows.
October 2019 bill: 7/10 - 6/11 £5
November 2019 bill: 7/11 - 6/12 £5
December 2019 bill: 3/12 - 6/12 66p credit
3/12 - 6/1 £26.02 - 66p credit = £25.36 debit
January 2020 bill: 7/1 - 6/2 £22.99
Then has continued at £22.99 ever since.
why did they not credit the 66p and then charge the £22.99 from 3/12 to 2/1? I don’t understand the point of the extra charge.
Userlevel 6
+10
Hey
Based upon the “3/12 - 6/1 £26.02 - 66p credit = £25.36 debit” part of your message, the amount was calculated that way as it covers you from 3rd December until 6th January which is longer than the standard monthly period (usually 30/31 days) so you have been charged for having the new plan for those extra days. If you would like further support with this, please get in touch via email
Ryan
I have been billed for both my contracts. I upgraded on 10th June and this bill has been pro rated. Today I have been billed for the full amount of my old contract. Also an extra call charge on my new contract which I don't understand. Thank you
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