Question

bill taken twice

  • 9 June 2020
  • 1 reply
  • 39 views

My bill has been taken twice, I got an notification this morning saying payment hasn’t gone through so did it manually but you did take the direct debit so now I have paid twice 


1 reply

Userlevel 4
Badge +2

Hi @Lya 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account and transactions for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

 

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