Bill v/s activation date

  • 27 July 2018
  • 1 reply

Hi. I have received my first bill before i have actually received my sim card. Does this mean that my allowance starts from the date of the bill? If so, I will end up paying for the days in between the order date and activation date. How is this fair? Thanks.

1 reply

Userlevel 6
Badge +6
Hello @prernakapoor,

SIM's are activated upon dispatch.

The first bill is produced within 48-hours of activation but your Direct Debit isn't taken until 14-days or just after the date your bill is produced.

We activate SIM's on dispatch to prevent any further delays to services or unnecessary contact.

We'd expect the SIM to be with you within 2-3 days.

Should there be any issues with the delivery, feel free to contact us here and we will be able to advise further.