Hi, I need someone to help. I recently switched bank accounts using the direct debit switch guarantee.
I received an SMS today from ID mobile stating
Your bank has notified us that your Direct Debit has been cancelled. Please set a new one up using the iD app or My Account (go to 'My Bills & Payments', then 'My Direct Debit Details'). If you don't have an active Direct Debit with us, it could lead to missed payments & extra charges.
Now when I go onto the ID Mobile app direct debit page the details are already the new bank account details.
The payment with the bank was due 6/4/2020 but hasnt gone out?
What am I meant to do if all direct debit details are correct and present with bank and ID mobile? Are there any staff that are able to assist as the customer service centre is closed?
Best answer by Gregor
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