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Blacklisted IMEI

  • 4 September 2018
  • 3 replies
  • 495 views

I have a Xiaomi Redmi note 3 that I have bought 2 years ago separately from an iD mobile SIM only deal.

Since this weekend I have a network connection problem, saying that my "sim does not allow connection to this network. I checked my IMEI number and it is apparently blacklisted. My phone was not stolen, lost or anything and I have never asked for it to be blacklisted.

Is it something that iD Mobile can resolve? With no network my phone is useless...
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Best answer by Mohammed 7 September 2018, 14:47

Hi Mohammed,

Apparently my debit card information was stolen with money taken from my bank account. From what I saw on my statement, the thug used a service to make anonymous call and may have called iD mobile on my behalf to block my phone so that I don't get the text alert from the bank. I went to the CarPhone Warehouse but they only gave me a new SIM card (which was useless). I need to go there again as I just can't call iD Customer Service.

I also would like to change my number, but I don't know if I need to close my iD subscription/contract and open a new one.

Thank you for your answer, I really appreciated it :)

Sarah


Oh no, that's definitely a tricky situation you're in there @saratoti,

I've dropped you a PM with how we can resolve this for you and really sorry to hear you've been a victim of fraud this way.

Check your PM's and we'll pick this up and hopefully get this resolved.

Mohammed
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3 replies

Userlevel 7
Badge +8
Hello @saratoti,

Are you still with iD Mobile for this?

Did you perhaps accidentally report the phone as lost/stolen in the iD app?

This may have blacklisted the handset.

In this case, we'd look at un-blacklisting this.

If it wasn't us that blacklisted it, the network that completed this action would need to do it.

Mohammed
Hi Mohammed,

Apparently my debit card information was stolen with money taken from my bank account. From what I saw on my statement, the thug used a service to make anonymous call and may have called iD mobile on my behalf to block my phone so that I don't get the text alert from the bank. I went to the CarPhone Warehouse but they only gave me a new SIM card (which was useless). I need to go there again as I just can't call iD Customer Service.

I also would like to change my number, but I don't know if I need to close my iD subscription/contract and open a new one.

Thank you for your answer, I really appreciated it :)

Sarah
Userlevel 7
Badge +8
Hi Mohammed,

Apparently my debit card information was stolen with money taken from my bank account. From what I saw on my statement, the thug used a service to make anonymous call and may have called iD mobile on my behalf to block my phone so that I don't get the text alert from the bank. I went to the CarPhone Warehouse but they only gave me a new SIM card (which was useless). I need to go there again as I just can't call iD Customer Service.

I also would like to change my number, but I don't know if I need to close my iD subscription/contract and open a new one.

Thank you for your answer, I really appreciated it :)

Sarah


Oh no, that's definitely a tricky situation you're in there @saratoti,

I've dropped you a PM with how we can resolve this for you and really sorry to hear you've been a victim of fraud this way.

Check your PM's and we'll pick this up and hopefully get this resolved.

Mohammed

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