Question

britbox

  • 21 February 2021
  • 5 replies
  • 16 views

My wife has been watching programmes on britbox and itv hub perfectly fine until tonight. Now they won't play she's using apps from the istore on her ipad.  We've done all the usual things. 


5 replies

Userlevel 4
Badge +3

Hi @Manxman12 

We are sorry to hear that. Did you try deleting the apps and reinstalling the apps? Also, are you using the apps on WI-FI or Mobile Data?

-Mohsin

Like I said we've tried all the usual stuff.  And we can't use wi-fì . So ďue to our location we're on mobile data 

Userlevel 7
Badge +9

Hi @Manxman12,

Is she having issues using the internet elsewhere on the device i.e when browsing the web or when using lower-use data apps such as Facebook, Whatsapp etc?

Has she also checked her allowances to ensure these haven’t been used up if she has a limited allowance plan?

Ryan

Yes Ryan.  We went through everything before getting in touch 

Userlevel 4
Badge +3

Hi @Manxman12 

Please can you provide us with your Postcode so we can check to see if there is any unplanned outage or maintenance work taking place in your area?

-Mohsin

Reply