I have just brought a bundle which is showing on my phone. But as i make a call it saying that I do not have no credit nor can I send any text messages or use the internet. Please help!
Best answer by Mohammed
View original
This is still not working and I need to use this phone ASAP. I can’t get through to customer services either on the phone. Please Help!!!!
Userlevel 4
+10
Hi there
Is it a regular mobile or landline you’re trying to call, or is it a premium rate number?
If it’s a premium rate number, then you may need to increase the spending cap you have on your account from £0 (zero) -or- enable Premium rate calls within the iD Mobile App.
Its a regular mobile that I have. It is not a premium number. I always top up bundles like I did but this is the first time it has not worked. It’s still saying that I have no credit when my bundle balance is showing that I do have credit, I don’t understand why this happened. I really need to get this working asap
Userlevel 7
+10
Hello
Â
We’ll get someone to PM you regarding this so we can look into this further.
Â
Mohammed
Thank you
Â
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more