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Call plan allowance changed overnight

  • 2 September 2018
  • 3 replies
  • 136 views

Checked my allowance today . Found that I've lost most of my call time , texts and data . Should get 250 mins , now says 41mins !! . Texts say 833 mins , should get 5000. Data, was on about 2.7 gb, now only on 0.6gb.
Something has seriously gone wrong. Unable to speak to anyone.
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Best answer by Mohammed 4 September 2018, 15:56

Hello @Nindagley,


Have you changed your plan recently?
Or have you made a change to your Direct Debit date at all?

These can cause you to receive pro-rata allowances based on the change.

But your full allowances should kick in from the following month.

Mohammed
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3 replies

Userlevel 6
Badge +6
Hello @Nindagley,


Have you changed your plan recently?
Or have you made a change to your Direct Debit date at all?

These can cause you to receive pro-rata allowances based on the change.

But your full allowances should kick in from the following month.

Mohammed
Yes , I have .
Changed my direct debit date by 1 day to coincide with my pay day .
Wouldn't have thought 1 day would make a difference .
Userlevel 6
Badge +6
Hello @Nindagley,

This would be it, as a Direct Debit date change would change the billing date and push it back. Since your Direct Debit date is 14-days before your bill date, this can certainly have an effect on your allowances.

Mohammed

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