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Can't contact ID to make a payment

  • 5 September 2018
  • 5 replies
  • 1450 views
R
I'm trying to pay a final bill- 0333 number says busy for last two days and onlin live chat has no agents!
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Best answer by Mohammed 7 September 2018, 15:18

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5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Steve JC,

 

Cheers for letting us know. If you need anything else in the future, please do let us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Thanks Mohsin. E mail final bill showed I owed £2.96. Paper one showed credit of £2.96.

Situation resolved (I Hope)

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Steve JC 

Does your iD app show you have an outstanding balance? And when trying to make a payment when calling 7777 from your iD phone, or 0333 003 7777 from a landline or other mobile it shows you have 0 Balance?

-Mohsin 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Having the same problem your suggestion just gives me a chance to listen to my zero balance!

Mohammed
Rank
Userlevel 7
Badge +10
Hello @Rebecca1984,

You don't need to speak to someone to make a payment of your bill.

You can pay this by logging into https://my.idmobile.co.uk/
Logging into the iD app

Or when calling our Customer Services, (after entering your mobile number) selecting Option 2 followed by Option 1.

This is an automated payment line.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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