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Can't Pay My Bill

  • 9 February 2020
  • 1 reply
  • 498 views

I have tried paying my bill several times over the course of a month, the app isnt working, the website isnt working and i can't get through the phone line to pay it that way either? Everytime i have tried it comes up saying "Payment Failed" even though i definitely have money in my account.  A debt collection agency has now taken charge of this, but it isnt my fault? How can i get this sorted and also not pay for the month I've not had my services due to ID Mobiles apparent server issues? 

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Best answer by Ryan 10 February 2020, 12:34

Hi @Ashley96,

We’re sorry to hear about what has happened here! We have an automated payment system over the phone, so if our advisors are ever busy, payment can still be made that way too by calling 7777 from the iD mobile phone or on 0333 003 7777 from another phone and following the spoken menu.

If the payment cards billing address doesn’t match the address on your iD Mobile phone account then this may sometimes cause authorisation issues between our system and the bank. Additionally, if payment has been missed, the balance is not passed over to a debt collection agency for some time as we do give our customers a chance to pay before taking that sort of action, so a lot of time must have passed since missing your payment due date.

If you can’t make payment using the automated process as above, and if your payment card details do match then please contact us at and we’ll advise further after viewing your account.

Ryan

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Hi @Ashley96,

We’re sorry to hear about what has happened here! We have an automated payment system over the phone, so if our advisors are ever busy, payment can still be made that way too by calling 7777 from the iD mobile phone or on 0333 003 7777 from another phone and following the spoken menu.

If the payment cards billing address doesn’t match the address on your iD Mobile phone account then this may sometimes cause authorisation issues between our system and the bank. Additionally, if payment has been missed, the balance is not passed over to a debt collection agency for some time as we do give our customers a chance to pay before taking that sort of action, so a lot of time must have passed since missing your payment due date.

If you can’t make payment using the automated process as above, and if your payment card details do match then please contact us at and we’ll advise further after viewing your account.

Ryan

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