cancelling acc

i want to cancel my account



3 replies

Userlevel 3
Badge +2

Hi @alexmcleod12345 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.



i did this 4 months ago and you did not cancel the account, i have been charged another 4 months. rental because of this.  i have no log in ID i have no member ID i destroyed the phone 2 years ago.

i need this cancelled as you did not cancel the direct debit last time. I cancelled by phone 4 months ago,


Userlevel 7
Badge +9

Hello @alexmcleod12345,

If you processed a 30-day disconnection, the account would not be active.


We’ll need to look into this a little further as it appears this may not have been done.

I’ve PM’ed you with how we can sort this.