Capped limit - Incorrect data allowance text
I’ve received a text from ID telling me I’ve reached my capped limit on my bill and as such I don’t have sny remaining data allowance. I’ve checked both in the app and in the webpage and in both places it says I still have 1.2Gb, and my expected bill is still on my normal monthly rate, how is that possible?
Userlevel 4
+10
Hi @jaloas77
Is this the first time this has happened for you?
Have you bought any add-ons this month? or do you happen to have any re-occurring add-ons on your account? In a lot of cases, the app will only take into account your base amount of data that comes as part of your plan you see, and thus bonus data wouldn't get counted.
Kevin
Is this the first time this has happened for you?
Have you bought any add-ons this month? or do you happen to have any re-occurring add-ons on your account? In a lot of cases, the app will only take into account your base amount of data that comes as part of your plan you see, and thus bonus data wouldn't get counted.
Kevin
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more