Best answer by Ryan
View originalChange Direct Debit details
Hi
Welcome to the Community!
You can change your direct debit details via your account or the app.Â
Simply log in to your iD Mobile app or My Account and do the following:
Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’
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Kash
Hello
Can you clarify, are you on a PAYG plan or a SIM-only/handset contract?
Double check the details entered and make sure it’s a UK Bank account registered to the account holder’s name.
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Mohammed
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I'm sorry to see that you are having issues with changing your details. Have you tried the app again since?
If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on.
Ryan
im a new customer My old card runs out end of January tried to add new card details,  it said my new bank account doesn’t existÂ
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I accidentally gave the wrong card details for my direct debit to come out how do I give you the right oneÂ
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