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How do I change my plan and how does my billing work?

  • 15 June 2019
  • 3 replies
  • 243 views
reversesmith
Rank
I updated my previous monthly pay as you go £5/month contract (most recent monthly period is 06 Jun to 05 Jul 19) on 09 Jun to the £25/month. Why then is my next bill for £42.60?

The bill comprises: £42.60 in pro-rated line rental. I do not have any out of plan charges.

I thought the bill should be prorated, and surely less than £25?

Also, it is impossible to get through to customer support. I am thinking of quitting iD because of the lack of customer service.
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Best answer by Phil 17 June 2019, 13:31

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Chezb1,

I’m sorry to hear that.

 

Direct Debit date changes can only be carried out (if I recall correctly) once ever 6-months so if you just changed recently, unfortunately we can’t change this again.

 

Mohammed

 

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Chezb1
Rank

I won’t have enough money for this month I want to change it to 27 each month but I can’t change the date again.

Phil
Rank
Userlevel 2
Badge +6
Hi reversesmith,

If you changed plan mid month then when your new bill is produced, you'll be charged in advance at the rate of £25/ month and also, for the time prior to your billing date since the plan change was completed.

This could be up to 1 month making your new bill between £25-£50 in total.
There will also be a refund for the time when you've paid in advance for the £5/month plan but this has been replaced with the £25/month plan.

Phil
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