Changed address and now charged £2.50
I've changed my address recently and so I updated it on the mobile app with no problem, but now my bill has come through charging me £2.50 for doing this. There was no warning that I would be charged and I would like a refund, please.
Hello @HMitch ,
That doesn't sound right at all.
I'm not aware of any charge that's applied for a change of address.
Have you checked your bill breakdown to see what it's described?
The only charge related to billing and address is if you've requested paper billing which is £1.50.
Even then, we're not sure how the £2.50 figure would have been reached.
Can you please check the bill breakdown and advise what the charge is recorded as?
Mohammed
That doesn't sound right at all.
I'm not aware of any charge that's applied for a change of address.
Have you checked your bill breakdown to see what it's described?
The only charge related to billing and address is if you've requested paper billing which is £1.50.
Even then, we're not sure how the £2.50 figure would have been reached.
Can you please check the bill breakdown and advise what the charge is recorded as?
Mohammed
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