My contract ended about two months ago but I never got an email from ID mobile to remind me of the end date or to let me know about the options I had. As a result, I’ve been charged for two months the full amount of £31.55 when I could have changed to a cheaper plan. Since I was supposed to receive an email close to the end of my contract to remind me and to let me know of my options, but I never got it, I would like a refund for the difference I’ve been charged since my contract ended on 20/01/2021.
Best answer by Michelle
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