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charges for unlimited calls

  • 27 March 2020
  • 2 replies
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I have recently moved on to sim only contract and I got a text from ID saying I have used up my call allowance. My con tract  is unlimited calls,texts,and 4GB of data and I will be charged for future calls.

Help!

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Best answer by Richard.C 27 March 2020, 14:44

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terrywebbs
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@fatherted go to your account dashboard and you will see all is well...

There is a technical glitch with some texts coming from ID Mobile ignore them always check with your account dashboard to be sure!

Richard.C
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HI @fatherted 

 

Sorry to hear you’ve been sent this notification in error, a similar question was asked yesterday here 

 

My colleague @Mohammed wont mind me pasting his response here for you though

 

The allowances should be correct. 

 

It’s a technical error which you can ignore. 

 

Due to the way the system works, In the account, Unlimited minutes are classed as a separate entity to the limited ones.

So once the minutes are used up, this triggers the text to be sent.

The unlimited minutes kicks in right away.

 

If you’re still concerned, you can set-up a cap by checking out this link: https://community.idmobile.co.uk/bill-capping-62/how-to-cap-your-plan-31843

 

Hope this helps clear up your question

 

Rich C

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