clacko


why have you cancelled my phone for none payment  when you took 14 .79 in march 25th but that number was my wifes number on her old phone iam very annoyed 


2 replies

you have cancelled  my phone for none payment  of 14 .79 but you took from my bank on march 25th iam very annoyed  about this please reply

Userlevel 4
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Hi @clacko 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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