• 31 July 2018
  • 1 reply

I joined iD or upgraded to a new plan on 12 MAY 2018
and my contract ends on 11 JUN 2018.
I don't understand why I got an account for you and why I paid it again. Please send me the incorrectly paid 8 pounds.
I am not currently in England and I do not use your services
Mária Hodosi

1 reply

Userlevel 6
Badge +8
Hi @Maria Hodosi

Did you get in touch with us to say that you wanted the account disconnecting?
See by default, your account would always remain active unless we had been told to disconnect it.

If you could get in touch with our Social Media Team, they should be able to locate your account for you and answer all further questions regarding that account and any bills associated with that there.

You can send us a Private Message on Facebook via

Or send us a Direct Message on Twitter via: