Question

compensation for network issues

  • 25 July 2020
  • 6 replies
  • 83 views
Grenville
Rank
Userlevel 1

My network is still not reliable but I need to contact customer services to get some redress for the outage of the network I had on thursday 23rd there appears no contact form to contact customer services

6 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Grenville,

We’re sorry to hear that you’re having network coverage issues. Have you viewed our Coverage Checker to see if there are issues within your area? Feel free to reply with your postcode too so we can check the status of the masts in your area.

You can find ways of getting in touch here if you need us to take a look at your bill too.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Grenville
Rank
Userlevel 1

Hello Ryan

 

My network has improved on 2

4th july onwards I feel due to network outages I should compensation for that date 23rd july 2020 as it was documented on the news that the 3 network had gone down

Will
Rank
Userlevel 6
Badge +8

Hi @Grenville , just to clarify, are you looking for compensation for one days outage? It’s just that that’s not something we’d do.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Grenville
Rank
Userlevel 1

Will.

 

This is not acceptable if a network goes down and customers service is affected. They like me we should receive a discount as we are paying for a service we are nit getting.  If you do not do that then I will refer this to the regulator automatically so yes I should be compensated

Grenville
Rank
Userlevel 1

Sorry but I am now asking for a deadlock letter before I esculate this to the regulator  Cisas

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Grenville

We’ll send you a private message here now so that we can look into this further for you.

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