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Complaint - Been over a month and no data allowances refreshed

  • 26 July 2018
  • 1 reply
  • 102 views

I have not had my data allowance refreshed for over a month now, and have had to resort to purchasing add-ons in order to allow me to use my phone in the absence of an allowance I'm contractually meant to receive.

Can somebody please look to resolve this as soon as possible? If not, I'll have no option but to seek to close my account early due to your breach of the contract between us.
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Best answer by Mohammed 30 July 2018, 15:52

Hello @JimmyJangle,

Have you recently changed tariffs or upgraded to a SIM-only/handset contract?

This could be what's causing this.

Data Rollover requires you to be on a plan for at least 30-days for it to work.
If you've recently moved tariffs etc your data rollover only kicks in after 30-days.

This leads to looking like you aren't getting any data rollover when in actual fact, you're just not eligible for it for that first month.

It should kick in like normal following.

Mohammed
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Userlevel 6
Badge +6
Hello @JimmyJangle,

Have you recently changed tariffs or upgraded to a SIM-only/handset contract?

This could be what's causing this.

Data Rollover requires you to be on a plan for at least 30-days for it to work.
If you've recently moved tariffs etc your data rollover only kicks in after 30-days.

This leads to looking like you aren't getting any data rollover when in actual fact, you're just not eligible for it for that first month.

It should kick in like normal following.

Mohammed

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