Hi,
As soon as this is resolved, I am leaving this service provider, I have never come across a company as bad as this before.
My services got restricted as I didnt realise my bill didnt get paid for some reason, so i paid through the automated online system. It said transaction failed, even though my money has left my bank account to IDMobile. ( Sop still happy to take my money and tell me you didnt!? )
Phone still restricted and now received a letter saying my account will be passed to debt collectors and damage my credit rating. All because IDMobile system is faulty and wont accept I have paid!
With the fact they have also not put anything in place to deal with situations like this ( they have given zero options to deal with faulty payments ) which is very bad as it is messing around with customers money and now also getting debt collectors involved because of THERE flawed system.
Also I can not use my phone for anything, which with the whole staying at home due to Corona Virus, is really not a good time to be without a mobile phone.
IDMobile please sort out your faulty system, activate my phone and idont you dare send debt collectors after me.
Thank you for being the worst service provider I have ever come across.
