Contact for IdMobile ? Spending Cap Issue

  • 20 July 2020
  • 1 reply
  • 77 views
Jonescristopher7
Rank

Hi thereĀ 

Was just wondering if you guys can help me out with a point of contact.

I keep on getting charged over my cap 3rd month in a row so really have to speak with someone.

Thanks ,

Chris

1 reply

Kevin
Rank
Userlevel 4
Badge +10

Hi @Jonescristopher7

If you have a spending cap on your account then you should only ever be able to go up to that specified cap with outside-of-plan charges.

Ā 

One exception though would be if youā€™ve registered for premium messaging services, text subscriptions if you will.Ā 

If itā€™s a text subscription charge youā€™re being billed for, and you want to stop that.Ā  Then youā€™ll need to locate the number of who is texting you, and then find the contact details for them using the PSA website.

More on that:

We'reĀ unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, will stop any further communication from them.

Ā 
If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (or be removed from their mailing lists).

Ā 
There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. You can use their website on https://psauthority.org.uk to locate the information about the company. If you've already contacted them and failed to retrieve a resolution, you can make a complaint via PSA directly.Ā 

Ā 
Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages which provides some further insight on these types of subscriptions.

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