I've changed my DD date, and now it is saying that my billing period is for 17jun till 17aug that's 2months!I usually get 10 GB of data and that has not refreshed i almost have none left. It says on your fqa that when you change dd date you don't lose out on allowances but how come I got 10gb for 2 months
Best answer by Mohammed
You are correct, you should have received the extra days worth of allowances as a pro-rata allowance due to the Direct Debit date change resulting in a greater billing period.
From what you've advised, it does not appear to have happened so we'll need to look into this further.