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Data allowance on handset shows 2gb and account shows 8gb

  • 18 July 2020
  • 5 replies
  • 198 views
shrimpy
Rank

Ive upgrade 4 weeks ago DD date 3rd of every month. From 2gb data to 8gb data.

My handset is still showing 2gb allowance and warning me im near limit, yet my account is showing I have 6.3gb left of 8gb ?

 

How do I get correct allowance displayed on my handset ?

 

I have tried rebooting phone.

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Best answer by Michelle 21 February 2021, 17:37

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5 replies

Will
Rank
Userlevel 6
Badge +8

How strange @shrimpy . Have you tried deleting and then reloading the App to see if that balances it out?

 

Will

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Graham K
Rank
Userlevel 1

I'm on unlimited and I'm getting 2Gb warning messages. Trying to get hold of ID yo talk to them is nearly impossible 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Graham K 

 

Have you possibly set up, a data cap within your phone settings? 

 

Michelle 

iD Mobile 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Graham K
Rank
Userlevel 1

Sorted. Thanks for your help

Mohsin
Rank
Userlevel 6
Badge +4

No Problem @Graham K 

Feel free to message us here for any further issues you may have.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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