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Data charges when not used?

  • 5 December 2018
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Hi. I have been charged for using all my data, not sure how because I have logged into people's internet and if no Wi-Fi has been available then I have not used it. Does anyone know why this is happened??
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Best answer by Ryan 7 December 2018, 13:55

Hi @Becky22,

Your data may have been used in the time between not being connected to a WiFi network. If you check the settings of your phone, you'll usually find a data usage section which will show you which apps have used what amount of data. Set the data to show from the date of your data allowance refresh and it'll be pretty accurate.

I hope this helps.

Ryan
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Hi @Becky22,

Your data may have been used in the time between not being connected to a WiFi network. If you check the settings of your phone, you'll usually find a data usage section which will show you which apps have used what amount of data. Set the data to show from the date of your data allowance refresh and it'll be pretty accurate.

I hope this helps.

Ryan

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