Question

Data problem

  • 31 October 2019
  • 3 replies
  • 110 views
APPLETANGO

A few months ago I started having this problem.

I have a 2gb data allowance. I bought an add on of 4gb. For a total of 6gb of data a month. The problem is that at the beginning of each month it started saying on the app that I'd used nearly 4gb of data when I've still got 30 days left.

I've not done anything that would use that much data, I've deleted apps that could be the cause, I've turned off auto updates, I've got data saver turned on,

It only happens at the beginning of each month, if I turn data on throughout the month it gets used up at a steady pace, 50/100mb per day. 

Please if anyone has any info that would be great, I really feel screwed over. 

And to repeat, I don't do anything that would use so much data, watch movies/videos for example. There must be something wrong on their end. 

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @APPLETANGO,

 

Something doesn’t seem right here. If you have no apps that are excessively using your data allowance then we’ll need to check your add-on because there may be some confusion here with how the allowance is being displayed.

Please can you get in touch with our Live Chat Team here so we can take a look at your data usage from our side?

 

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Atiq Malik
Rank

Nearly 20G data disappeared in a space of couple of hrs. 
 

need help to understand this serious issue please 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Atiq Malik,

Did you change plans at all or Direct Debit dates?

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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