I explained that I had purchased a 1GB top up on Sunday and found it very hard to believe that I had used 1GB of data in less than 2 days, I had not streamed anything since purchasing the top-up, just looking a sports stuff on Sunday afternoon away from my house. Once back at home I was on WiFi and at work on Monday I was on WiFi.
The advise said about background apps, well on a regular basis I view my active apps and select 'Clear All', so I find it hard to believe that there are any background apps that would use 1GB of data in a short amount of time.
I checked the website and app again first this morning and just now, and it is still showing as 1022MB remaining. So I am confused, surely it would have updated now, if that was the case, when I was chatting to the adviser yesterday onlinr.
I have tried to speak to an adviser this morning on the phone but I was told there was a 5 hour waiting time and the Online Chat has been unavailable all morning.
My allowances get refreshed tomorrow, but I am concerned that they could be something on my phone that it using a lot of data, or could be a simple issue of a fault on IDs systems?
Sorry for the long description but I want to get this sorted.
Best answer by Phil
If you've purchased an add-on beforehand, you'll still get the message that your standard allowance has been used up, but the add-on will already be available to you.
The total remaining allowance will show on the app so it's likely that you do have add-on data remaining to use and that your phone has not in fact used such a large amount without streaming/ extensive downloading.
If you are concerned about extra charges, you have the ability to set your cap at £0 so you would only be able to use data if it was within your standard/ add-on allowance.