Question

Direct Debit change of details

  • 23 February 2021
  • 4 replies
  • 26 views

Userlevel 1

Hello,

I have changed my Direct Debit bank account details + DD payment date at the beginning of January 2021. This is now second month that new DD is not taking money from my new bank account. In my new bank account I can see ID Mobile DD created back in January 2021.

Can you please advice what should I do next?

Kind regards


4 replies

Userlevel 1
Badge +6

Hi @BBR 

 

We’ve popped you a PM so that we can take a look into whats happening here for you. 

 

Thanks, 

Jade 

Userlevel 1

Thank you,

Direct debit problem resolved.

Userlevel 7
Badge +9

Hi @BBR,

Thanks for letting us know. What did you find in the meantime to resolve the problem?

Ryan

Userlevel 1

Hi Ryan,

Direct debit was executed today (24/02/21) instead of my requested date (21st of a month).

Still little bit confused by that but the main thing is that is working now.

Thank you

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