Has anybody else has difficulty getting a direct debit date changed. I have recently stated a new job which means my payday has changed, ID will not allow me to change it via the app for some reasons and I am unable to do it over the phone due to 'compliance' reasons. Staff very unhelpful.
Having a finance background I can only assume that ID mobile are unable to do this over the phone because they do not have the correct GDPR process in place or their systems are not designed to deal with them. May have something to do with their customer service and billing departments being based overseas.
I am considering launching an investigation into this, I am very concerned that our data is now at risk with ID Mobile.