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Direct Debit Failure

  • 10 January 2019
  • 1 reply
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Good evening,

I've got a 24 month minimum term agreement with iD Mobile which is taken out on/around the 8th of every month.

To date I've managed to keep up with my bills but have recently had a payment returned due to insufficient funds in my current account.

I've called the automated payment line to see what was said but the service said my payments are up to date, which is clearly incorrect.

I'm paid on the 11th of this month so I'll be able to make a payment to get my account back on track, so to speak, but I'm unable to use the iD Mobile website or app as I haven't used the SIM in some time and it's safe at home somewhere so I can't access any one time passcodes to reset my password.

As I'm keen to get my account in good standing order again if the automated payment line won't accept any manual payments, what else can I do?

Thank you for your help.
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Best answer by RetroGeek2019 11 January 2019, 15:34

Just to update I called the customer service number and was able to make a payment on the automated line that way.
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Userlevel 1
Just to update I called the customer service number and was able to make a payment on the automated line that way.

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