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Dodgy payment

  • 4 August 2018
  • 1 reply
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I sent a payment of 30quid on 27th july online to pay my overdue bill. Id have not received my payment and my phone has been cut off for over a week. I have sent them screenshots of the payment cleared from my bank statement, sent them the transaction number. They are still saying they haven't received the payment. Where do i stand with this?? It is clearly showing as a cleared payment on my account. And they have all the proof of this.
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Best answer by Mohammed 6 August 2018, 17:13

That's odd @Mutedminx,

A payment would take up to 24-hours to be updated on the account.

When you say "sent a payment" can you clarify?

How did you make this payment to us, was it via our automated payment line or through the app/account?

Mohammed
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That's odd @Mutedminx,

A payment would take up to 24-hours to be updated on the account.

When you say "sent a payment" can you clarify?

How did you make this payment to us, was it via our automated payment line or through the app/account?

Mohammed

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