In the absence of any available live chat agents or anyone answering the phone on 7777, I thought I'd turn to the community to seek a solution.
I've been with iD for a good long while now, and have been very happy. A fiver a month comes out of my account like clockwork; I'm always well within my allowances, so there's never been anything other than £5 per month.
However, my last bill, dated 22nd September was for £8.28
Item detail was as follows:
Monthly recurring charge - from 08/09/18 to 07/10/18 £4.17 (This is perfectly normal and the same amount as usual)
Then a second line of:
From 08/08/18 to 07/09/18 £2.73
On my previous bill, dated 22nd August, which was paid by direct debit as usual, I had the following line item:
Monthly recurring charge - from 08/08/18 to 07/09/18 - £4.17
To my eyes, it looks like I've been charged for the same period twice?
There's no further detail on any of the pdf bills for me to drill down into, so I can't see if I've been billed for a supplementary or premium service.
Any thoughts? Anyone have anyway to actually speak to a person at iD?
Thanks in advance.