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End of contract

  • 26 September 2020
  • 5 replies
  • 181 views
A
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i attempted to cancel my  2 year contract on the 25th september as my contract ran out that day but i just woke up to check and my month had refreshed and i’m paying the same amount of money i haven’t used any of my allowances and when i try to leave i have to pay £25.99 please help X

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Best answer by Ryan 29 September 2020, 15:54

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5 replies

Ryan
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Userlevel 6
Badge +10

Hi @amelie2908,

How did you request your cancellation? If you asked for a standard one, the plan will end in 30-days time (known as the notice period) and any bills in that time would be due for payment and your allowances can still be used.

If you give a PAC or STAC code to a new provider, this will disconnect your plan a lot sooner. You can find more information about this here.

Ryan

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T
Rank
Userlevel 1

I would like to end my plan, without PAC or STAC - I do not wish to transfer to another network. The contract has ended and I have followed all the instructions which simply take me to a broken link to “contact us”. I have tried live chat but cannot get through to a “real” agent which appears to be necessary to end my plan. Please help ASAP.

Edit: I FINALLY managed to get through to Live Chat and hopefully the issue is now resolved.

Kevin
Rank
Userlevel 4
Badge +10

Let us know if you do need us @tomsk 

We’ll send you a private message on here if you need us.

Tim82
Rank

Hi how is possible , my contract is supposed to be end of 12th of September this year. In the and of August i spoke by live chat with your team and i finished the contract with 30 days period , YES but NO my contract is still on even they told me to stop direct debit manually , i didi it and now already receive email from you - Why i stopped the Direct Debit this will affect your credit score… I`m so disappointed . from your service. I can`t use the ID APP by phone nobody there NO LIVE CHAT and this is my last hope here to see someone THANK YOU

Will
Rank
Userlevel 6
Badge +8

Hi @Tim82,

 

I suspect that the email you have received is an unfortunately timed automated email, however we would like to double check for you.

 

We’ll send you a private message now to get some details and take a look.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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