Question

Extra charges for 20.00

  • 2 June 2020
  • 1 reply
  • 14 views

Hello I was charged an extra 20.00 on my bill for text message which I have no idea why this put me into an over draft on my bank account and am getting charged for that. Very unhappy with iD mobile its not the 1st time I've been over charged. Hopefully u can resolve thisĀ 


1 reply

Userlevel 3
Badge +5

Hi @07397780868Ā 

Sorry to hear this.

Please contactĀ Live ChatĀ team are available for account relatedĀ support.

Theyā€™re available between 9am ā€“ 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Reply


Why iD Mobile?