Question

Extra charges on my capped account

  • 24 December 2020
  • 1 reply
  • 36 views

I usually pay £9 a month for my sons phone and i have capped my bill at £5.00, but have been charged an extra £5.83 and £25.00 for extra data.  i did not reuest this update.

can you advise please?

many thanks


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1 reply

Userlevel 6
Badge +10

Hi @Haggarty65,

Add-ons are not included within the bill cap as these cannot be applied to the account by mistake by the user in the same way that can happen when going over your allowances. Add-ons are additional extras that can only be purchased through the account itself. If the user of the phone has access to the account then they have likely logged in using your details and made the purchase.

In regards to the £5.83 extra, what does your bill show for this charge and was the bill cap already in place before the start of last month when that usage was billed for?

Ryan

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