Final Bill payment

  • 19 July 2019
  • 1 reply

I have moved to the USA and have cancelled my sim only deal. I no longer have access to the phone or sim so cannot set up an account to pay the bill. The direct debit has already been cancelled. I cannot get through via phone line for some reason. Im not sure if its because it is a 0333 number. Live chat is very rarely available. How can I pay my final bill ? Thanks

1 reply

Userlevel 2
Badge +5
Hi @kimwoodward,

Sorry to hear that you are having issues with paying the final bill.

You can call us on 0333 003 0001, just to advise you would need to add the +44 at the start if you are calling from abroad.

Alternatively you can do this by logging in to the iD Mobile app or My Account online, going to the 'My Billing' page, and selecting 'Make a payment'. Then follow the steps shown on the screen and click submit.

The easiest way to get this sorted would be to contact us over the phone if you don't have access to your iD Account.