Question

Getting an overcharge refunded

  • 30 April 2020
  • 1 reply
  • 32 views

I was charged £1.50 each for 2 calls to my son's mobile even though I wasn't out of minutes. I also wasn't outside UK and nor was he. How do I get a refund or a company explanation? 


1 reply

Userlevel 6
Badge +10

Hi @Cynewarm,

I am sorry to hear this, if you had enough minutes left then you shouldn’t be charged if his number is a standard UK mobile number. Has this ever happened before?

Also, if you log into your account to view your usage, is the charge showing against the call to his number?

Ryan

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