Solved

Help with Billing Information


Userlevel 1
I am on a monthly contract with 1.5 gb which rolls over unused internet usage.
Is there any area of billing information which tells you how much internet you have used in a month?

Also is receiving and reading your emails counted as internet usage?
icon

Best answer by Mohammed 4 June 2018, 12:35

Hello @LIZ42,

Welcome to the iD Community!

You should be able to view a breakdown of your bill which shows how much data has been used.

It can be found on the second page of your bill.

We've got a helpful tool that will help you understand your bill here

Hope this helps.

Mohammed
View original

5 replies

Userlevel 6
Badge +6
Hello @LIZ42,

Welcome to the iD Community!

You should be able to view a breakdown of your bill which shows how much data has been used.

It can be found on the second page of your bill.

We've got a helpful tool that will help you understand your bill here

Hope this helps.

Mohammed
Userlevel 1
Yes I did see some info on My Dashboard but I did not really understand it;

Remaining monthly allowances.


EDIT: Removed personal billing information
Userlevel 6
Badge +6
Hello @LIZ42,

I've PM'ed you with some more information on how we can look into this further.

Mohammed
Userlevel 2
you can view this information on your bill. click here for sample bill.
I have attached a link above which will take you to the id mobile website. Make sure you check out both pages of this sample bill. I hope that this information helps you.
Userlevel 1
Thank you James - I think I understand it now.

Reply