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How do I pause my ID account?

  • 8 January 2021
  • 4 replies
  • 1099 views
Donald23
Rank

Hello, 

Please do I pause my service? 

I don't want to cancel my ID account completely, but I'd want to pause it now, and restart it later when I'm ready to continue.

I await your reply. 

Many thanks, 

Chu Donald Obii 

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Best answer by Ryan 10 January 2021, 10:32

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4 replies

Ryan
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Userlevel 6
Badge +10

Hi @Donald23,

Unfortunately there is no way to pause your account. If you are on a SIM-only plan then you could switch over to a lower-priced tariff in the meantime to save you a bit of money if that helps?

Ryan

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Donald23
Rank

Hello Ryan, the idea isn't to be paying little, but to stop paying for a stint. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Donald23,

I understand what you meant and my reply was just a recommendation because as advised, we do not offer the service of pausing your account. You may want to port your phone number away from us and onto a pay as you go plan with another network instead.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Donald23
Rank

OK Ryan.

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