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How do I see an itemised bill?

  • 17 December 2019
  • 3 replies
  • 90 views

Userlevel 1

I have been charged for text/calls I never made and need to know the details. Itemised items are not shown on my bill, so how can I access them?

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Best answer by Mohammed 20 December 2019, 14:15

Hello @Cecilia,

 

You may need to scroll to the bottom to see this.

If you’re still not able to find this at the end pages, please get in touch with us directly, but all of our bills should already be itemised.

You won't see itemised charges on the first page summary of charges.

 

Mohammed

 

 

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3 replies

Userlevel 5
Badge +6

Hi @Cecilia

Do you have access to the iD Mobile App or the My Account area on the website?  It should list on your bill any call charges and such on there.

We would only ever charge you for calls, texts, data made from your own SIM, so if you haven’t made these calls, then someone else must have had access to your phone.
If you’re unable to find the itemised bills yourself, then please contact our Customer Services Team and they’ll be able to help you get the details of when exactly these chargeable calls/ texts were.

 

If you could, please get in touch with us either through one of the following:

Dialling 0333 003 7777 for our Customer Services Team.


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Emailing our office at: communitysupport@idmobile.co.uk
If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


Thanks

Userlevel 6
Badge +6

Hello @Cecilia,

 

You may need to scroll to the bottom to see this.

If you’re still not able to find this at the end pages, please get in touch with us directly, but all of our bills should already be itemised.

You won't see itemised charges on the first page summary of charges.

 

Mohammed

 

 

Userlevel 1

Thank you for your help. It was me being daft. I hadn’t scrolled down past page 2!

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