Question

I am being charged twice

  • 21 May 2020
  • 1 reply
  • 10 views

Hello,

When I started my contract a couple of months ago, there was an issue with the first contract (they'd allocated a number already in use so it never connected). A new SIM was issued and happy days. 

 

However, yesterday I noticed that each month TWO payments of my monthly £20.99 go out. Can I contact anyone to resolve this and get a refund? I would just cancel over of the direct debits, but they are on the same day so don't know which over it is. 

Thanks!

 

Tom


1 reply

Userlevel 3
Badge +2

Hi @Tom Larkham 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

Reply