Question

I am getting billed for a phone I don't have.

  • 30 July 2020
  • 1 reply
  • 46 views

Hello,

I just noticed that I’m getting billed 39 quid a month by ID Mobile and I don’t haven’t had an ID mobile phone for many, many months.  This is extremely distressing as I have also been out of work for 6 months this year.

 

I can’t log into the portal because I don’t know what number it is associated with, nor do I have  a SIM to receive messages or anything like that from you.  Can you please tell me what I need to do?

 

I can send you what details I know via direct email if you wish.

 

Thank you,

Rob

 


1 reply

Userlevel 6
Badge +10

Hi @rdbd,

We’re sorry to hear about this, it sounds as though the cancellation might not have done. We’ll issue you with a PM now from our support team so we can investigate further.

Ryan

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