Hello,
I just noticed that the last 2 months I have been charged 99p extra.
My invoice breakdown shows completely zero costs on calls, messages and internet but the main monthly recurring charge changed to an extra 82p, with vat ends up being 99p extra.
I should be paying £36.99, but the last 2 months I paid £37.98, why is that?
Thanks
Hi
Welcome to the iD Community.
Sorry to hear your bill was more than expected.
Please contact our Live Chat team who are able to look into the charges on the account for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Thank you
Hi
No problem.
Thanks,
Pearl
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