ID shows old plan details and old number which I want to keep. I have notification of new direct debit on new number. I suspect I am going to be billed twice as I seem to have 2 DDs and two numbers.
ID shows old plan details and old number which I want to keep. I have notification of new direct debit on new number. I suspect I am going to be billed twice as I seem to have 2 DDs and two numbers.
Hello
It sounds like you’ve ordered a new contract instead of purchasing an upgrade, hence 2 Direct Debits.
We’ll get someone to PM you regarding this.
Mohammed
Hi as I expected you have today taken £15.77 for my original Phone account and then 19.99 for my new upgraded phone. I upgraded through your ID site I expect This to be painless and for you to sort this out.
If this is not possible I will return my ‘upgrade’ in store and move elsewhere. I cannot understand why it is not possible to get support.
Help please.
Btw I raised this 7 days ago.
Hi there
From checking the PM’s, we’re still awaiting a reply from yourself with further details to confirm you’re the account holder. Once you respond there we’ll be able to help with the cancellation/ return of any second-line order you’ve made.
Once all that is tidied up, we’ll be able to either refund you or add a credit to your original account as preferred.
I have have this month upgraded and have had 2 payments taken from my bank account. Why has this happened please?
Hi
In your order confirmation email, it should mention whether this is a new line or an upgrade. Could you check for me?
If you’ve purchased a new line and it’s still within 14 days, you’ll just be able to cancel it. If not, we’ll need to transfer your old number across to the new line. We can’t do this internally, but there is a way of doing it.
First thing to decipher is whether or not you’ve purchased a new line. Please have a look and get back to us here.
Thank you,
Rory
The order confirmation makes no mention of a new line or upgrade! Order 115760894 dated 15/02/21 refers.
Hope this helps.
Mike Richards
Hi
It may be quicker for you to contact us via Live Chat, as they’ll be able to access your account.
Thank you,
Rory
Why cannot I speak to a person about this matter?. I have tried to resolve it via Live Chat, to no avail. My patience is beginning to run thin about this, because I am spending a lot of time on the computer trying to sort it out and getting absolutely nowhere fast.
The telephone number on the order was [edit] but I have put my old number on the new phone [edit].
Help!
Mike Richards
Hi
Thank you,
Rory
Hi as I expected you have today taken £15.77 for my original Phone account and then 19.99 for my new upgraded phone. I upgraded through your ID site I expect This to be painless and for you to sort this out.
If this is not possible I will return my ‘upgrade’ in store and move elsewhere. I cannot understand why it is not possible to get support.
Help please.
Exactly whats happening to me, upgraded and still being billed for old phone - being going on for months
upgraded online still being charged for old phone plus only receiving my lower data allowance from original contract-fuming
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.