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I'm being charged for texts to 66299 for £4.50

  • 26 June 2020
  • 1 reply
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I was charged an extra £4.50 due to receiving an unwanted text message from 66299. I would like a refund as I did not subscribe or have ever corresponded with this number before. 

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Best answer by Mohammed 30 June 2020, 14:37

Hello @preitysembi,

 

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're also unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, will stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (or be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. You can use their website on https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages which provides some further insight on these types of subscriptions.
 

Mohammed

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Hello @preitysembi,

 

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're also unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, will stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (or be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. You can use their website on https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages which provides some further insight on these types of subscriptions.
 

Mohammed

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