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I'm having trouble making my final payment manually

Bagpuss123
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Please can someone help me with problems I’m having trying to manually pay the final payment my sons phone bill. He doesn’t have an account any more that I can sign into and the direct debit has been cance

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Best answer by Pearl_c6 22 May 2020, 14:47

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3 replies

P
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Userlevel 4
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Hi @Bagpuss123 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
I
Rank

I’m also having the same problem. Can you message me too please @Pearl_c6? Thanks!

Rory
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Userlevel 5
Badge +6

Hi @i_lippychick, we’re now asking any customers with billing issues to contact our Live Chat team for support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, make sure you’re logged into your account, and then scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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