Is id arranging payment holidays or other help for financial difficulties during the corona virus situation?
Best answer by Ryan
We fully understand and appreciate everyone's concerns in regards to the current situation surrounding the Covid-19 pandemic, and we are doing as much as we can to offer support to all of those in need wherever it is possible.
At present to help the elderly people in our community, we have put in place an unlimited minutes allowance for our customers aged over 70 so that they don’t need to worry about making a call whenever they need to speak to any of their friends or family. We are also in the process of making the NHS related websites free-rated meaning that the data used will soon not be taken from your allowances, giving everyone access to up-to-date NHS information.
For anyone else that has had a change to their financial situation due to the virus and need to discuss their bill, or if they need to discuss the RPI changes directly, then we can look into this further for you. Please drop us a message via Twitter or Facebook and we will offer some assistance right away.