I have purchased a 1-month contract with ID mobile, but decided to retract my purchase after only a few days, under Distant Selling Regulations. Reaching someone in the phone was quite a struggle, but I eventually got the contract cancelled.
yesterday I have received a 2.17£ invoice for the 13/06-08/07 period.
i have never even put the SIM card in my phone.
can someone tell me how to get ID mobile to waive this invoice and stop trying to harass me?
thank you
Best answer by Rory
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+6
Hi
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thank you,
Rory
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