Today I have been charged £39.99 DD but all I have ever paid is at most is £7.50 per month DD. I hardly use my mobile. This is an outrage. The Contact Us service on this site is not accessible at moment and the phone number for support is non functional. so had to leave reply here on the forum and don’t expect an employee to respond neither. I am owed a £39.99 refund and as I am £20 within max overdraft limit with bank I need this refunded to me tomorrow at latest. Why can I not get to speak to anyone, site says COVID has impacted but ID mobile still employ staff don’t they? Very poor service and I shall be looking for a professional response with an investigation why I was charged this and compensation as I am paying fees to bank on a daily basis and this £39.99 has just made it worse. May switch supplier too after this fiasco.
Best answer by Mohammed
Thanks for sending us that, which helps us understand the issue better.
I can see that your line rental for this month (before VAT, which is applied after) is £4.17. This is for the period of 22/08/20 - 21/09/20.
You’ve had £1.66 (before VAT) worth of charges outside of your plan, but this is for the month prior, as usage is always the month before. Period of 22/07/20 - 21/08/20.
Then 2 add-ons purchased.
1 is a 10GB Data add-on for £30.00 (but £25.00 before VAT)(you mentioned £39.99 above, which as I said, we don’t have a £39.99 addon). This add-on was applied on the 14/08/20 and will last until the 15/08/21 or, until fully used. It’s only billed for once, which is when it’s applied.
The other add-on is for Minutes and is £3.00 (but £2.50 before VAT).
This was applied on the 14/08/20 but expires after 30-days (14/09/20) or until fully used.
After adding the VAT, totals £6.66
Your bill total is £39.99.
The add-ons section is very clear when purchasing as it set’s out how much this is, what it provides etc.
We can’t remove add-ons once applied as these are non-refundable.